What Are Oberlo Supply And AliExpress?

OBERLO SUPPLY

Oberlo Supply is a marketplace where you can find a wide variety of products from suppliers who provide fully automated order fulfillment services. This marketplace is available only for Oberlo app users.

ALIEXPRESS

Aliexpress.com is an online shopping website offering products to international buyers. The Oberlo app helps to import AliExpress products to the Shopify platform with a few clicks and automates the ordering process.

Suppliers

OBERLO SUPPLY

We try our best to hand pick only experienced suppliers to join the Oberlo Supply Marketplace. If the supplier does not meet our requirements, we remove their products.

ALIEXPRESS

The same level of trustworthiness cannot be guaranteed on AliExpress, so it is your task to choose suppliers and products to sell carefully. You can find an informative AliExpress dropshipping guide here.

Do I Have to Inform Suppliers that I Am Dropshipping?

OBERLO SUPPLY

Oberlo Supply suppliers are aware that Oberlo users are dropshipping. Therefore, they do not add any promotional material or invoices to the packages they ship to your customers. You do not need to inform the suppliers to ensure that they don’t do this.

ALIEXPRESS

AliExpress suppliers do not know that you are dropshipping, however. You will need to leave a custom note indicating for them not to include these materials when placing each order. With Oberlo, you can automatically send a custom note to your suppliers each time you place an order on the AliExpress platform.

Products

OBERLO SUPPLY

You can explore Oberlo Supply products here. You can access this page only if you already have an Oberlo account

ALIEXPRESS

You can see the assortment of AliExpress products here. You can import and sell everything that you find on this platform.

Custom Labeling

OBERLO SUPPLY

Our team in China is currently exploring white labelling and other customization opportunities, as we plan to introduce these features to the Oberlo Supply Marketplace products in the future.

ALIEXPRESS

AliExpress suppliers typically do not provide custom labelling for dropshipping businesses, but you can contact each seller via direct message and ask them personally.

Shipping Times

OBERLO SUPPLY

The majority of Oberlo Supply suppliers ship orders within 2-7 calendar days. You can find this information next to every supplier's showcase.  

ALIEXPRESS

Usually, AliExpress orders are shipped within 2-7 business days.

Placing Orders

OBERLO SUPPLY

Oberlo Supply orders can be processed through a mobile phone, tablet, or computer because no extension is needed. Orders are processed directly in the Oberlo app and credit/debit Visa, Mastercard or Maestro card can be used to purchase items. 

ALIEXPRESS

AliExpress orders can be processed only using the computer and Google Chrome browser because you need the Oberlo Chrome Extension to complete the automated syncing process. Orders are processed on AliExpress.com, and you can find available payment options for AliExpress products here. The AliExpress buyers’ account is needed to process these orders.

Processing Oberlo Supply product orders takes less time than placing them with AliExpress because, in the case of the latter, you need to wait until the Oberlo Extension syncs all the information to the AliExpress platform.

Placing Orders in Bulk

OBERLO SUPPLY

You can place up to 1000 Oberlo Supply orders at once using the bulk ordering feature

ALIEXPRESS

Orders containing AliExpress products can be placed only one by one.

Fulfilling Orders

OBERLO SUPPLY

Once the Oberlo Supply supplier ships the order, the tracking code is added to the Oberlo/Shopify platforms, and the order is marked as automatically fulfilled. There is nothing more that you need to do on your end.

ALIEXPRESS

Once the AliExpress supplier ships the order, you will need to click on the Oberlo fulfillment buttons to sync and fulfill your order. You can find further information about fulfilling AliExpress orders here.

Returns and Refunds

OBERLO SUPPLY

If you are facing any issue with your order, you can report a problem to the supplier or ask for the refund. Check out the article here for further steps.

Refunds are being issued for the following cases:

- The wrong item was received in terms of color, size, or model (evidence is needed).
- The package has arrived in a damaged condition (evidence is needed).
- The item arrived in extremely poor quality (evidence is needed).
- The order went missing.
- The estimated delivery time has expired.

ALIEXPRESS

If your customer did not receive his or her AliExpress product or received an item that is not as described, you should follow the AliExpress Buyer Protection Policy

Related Articles

Importing Products in Oberlo
How to Order Oberlo Supply Products
How to Order AliExpress Products Using Oberlo
Supplier Support Center

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