Returns and refunds are a part of every online business. Managing order returns and refunds can be difficult and time-consuming process. However, you can use some general tips such as creating a refund and returns policy and using 3rd party apps to manage returns and refunds more effectively.
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Get familiar with your supplier's policies
Not every AliExpress supplier accepts returns, so you need to check your supplier's policies before offering returns to your customers. Instead, AliExpress offers refunds through buyer protection. For more details, visit the AliExpress Buyer Protection page.
If your supplier doesn't accept returns but you want to offer returns to your customers, then you can accept returns at your own location instead of your supplier's. If your customer wants to return an item that is in good quality, then you can accept the return and then reship the item to a future customer.
Create a refund and return policy
Having a clear refund and return policy on your website can make it easier to handle customer refunds and returns. You can create a pre-generated policy on Shopify and then adjust the wording of your policy to match your AliExpress supplier's policy.
Contact your AliExpress supplier or raise a dispute
You can contact your AliExpress supplier for any issues with your order. If you can't reach a mutual resolution with your supplier, then you can raise a dispute on AliExpress. If the product didn't arrive as described or was damaged, then make sure to get the product photos from your customer and provide them in your dispute.
Use the Returns Management System app
If you're receive lots of returns and refunds claims from your customers, then you might need to consider investing in 3rd party apps such as Returns Management System. This app let's you to create a custom returns and refund form on your online store that your customers can use to submit their claims. Then you can manage your returns and refunds in one place.