When you receive an order in your Shopify store, then you need to go to the Orders page in your Oberlo admin and place an order with a supplier. After the supplier fulfills your order in AliExpress, then you need to sync your order’s information from AliExpress to Oberlo. This marks your order as fulfilled in Shopify and informs your customer about their order.


On this page:


Requirements

Before you start placing orders, make sure you meet the following requirements:

  • You're on a desktop or laptop computer. You can't place orders on mobile or tablet devices.

  • You're using the Google Chrome browser.

  • You have the Oberlo Chrome extension installed on your browser.

  • You're signed into your AliExpress account on AliExpress. Don't place orders as a guest as you won't be able to track their progress later.

  • Your AliExpress shopping cart is empty.

If your order doesn't show up in Oberlo, then you need to fix your missing order.


Place a single AliExpress order

You can place a single AliExpress order through Oberlo. If your Shopify order contains products from multiple AliExpress suppliers, then you need to repeat these steps and place separate AliExpress orders with each supplier.

Steps:

  1. From your Oberlo admin, click Orders.

  2. Click ORDER next to the order that you want to place. Then you're directed to the AliExpress checkout page. The Oberlo Chrome extension automatically adds the product to your shopping cart, fills in the customer shipping information, and selects your preferred shipping method.

  3. Select your preferred payment method, add your payment details, and then click Continue.

  4. Optional: If you ship to the United States, Canada, or United Kingdom, then you might see an option to fill in the billing address. Make sure to uncheck the Same as shipping address checkbox and then fill in your own billing address.

  5. Review your order information and then click Place Order to pay for your order.

After you place your order on AliExpress the Oberlo Chrome extension syncs your AliExpress order's ID back to Oberlo and changes your order's status to Awaiting shipment. You need to wait until the supplier fulfills your order on AliExpress, and then sync your order information from AliExpress to Oberlo.


Place multiple AliExpress orders

You can place multiple orders at a time with the bulk ordering feature. The bulk ordering feature is available on the Boss plan. To upgrade your Oberlo plan, go to the Your plan page in Oberlo.

Steps:

  1. From your Oberlo admin, click Orders.

  2. Use the checkboxes to select the orders that you want to place in bulk. To select orders across multiple pages, use the page navigation at the bottom of the page. You can select an unlimited number of orders from multiple pages.

  3. Click PLACE # ALIEXPRESS ORDERS. Then the Oberlo Chrome extension starts placing your orders in the background. The extension adds your products to the shopping cart, selects the shipping methods according to your suppliers settings, and solves any CAPTCHAs automatically on behalf of you,

  4. Optional: If there are any issues with your orders such as an incorrect shipping address or a product is out of stock, then the extension stops and shows you a notification about an issue. Click SOLVE to be directed to the AliExpress checkout to fix the issue or skip an order to continue the bulk ordering process.

  5. After the extension places all of your orders, then you receive a confirmation message on the Orders page in your Oberlo admin. The extension syncs your AliExpress orders' IDs back to Oberlo and changes your orders' status to To pay.

  6. Optional: If you want to review your orders and which shipping methods were selected for each order, then click OPEN STATUS PAGE > OPEN ALIEXPRESS ORDER LIST. Review your orders` information and go back to the status page in Oberlo. If you want to change the shipping method for an order, then you need to cancel it and place that order separately.

  7. Click Pay For All Orders, then you're directed to the AliExpress checkout page.

  8. Click Pay now, select your preferred payment method, add your payment details, click Confirm, and then click Pay now.

In AliExpress you can place up to 30 orders at a time. For example, if you want to place 100 orders, then you can place all 100 orders through Oberlo, and then pay for them in AliExpress in three checkouts of 30 orders and one checkout of 10 orders. There can be some payment methods that can limit you to paying up to 10 orders at a time.

After you place your orders on AliExpress you need to wait until the supplier fulfills your orders on AliExpress, and then sync your orders` information from AliExpress to Oberlo.


Sync your order information from AliExpress

After you place your order, the supplier needs a few days to accept your order and ship it out. This is known as the order processing time. Once the supplier ships out your order you receive an email and your order gets a tracking number on AliExpress. You then need to sync your order information with Oberlo.

After you sync your order’s information from AliExpress to Oberlo the following changes happen:

  • Your order’s status changes to Shipped in Oberlo.

  • Your order is marked as fulfilled in Shopify.

  • The order’s tracking number is synced with Oberlo and Shopify.

  • If you have configured the automatic shipping confirmations notifications, then your customer receives an order confirmation email or SMS.

If you want to see the date and time of your last order sync, then go to Oberlo admin > Orders > click Actions next to an order. The date and time are based on the timezone you select in your Other settings.

Sync a single order in your Oberlo admin

You can sync a single order’s information within your Oberlo admin to mark your order as fulfilled in Shopify.

  1. Go to the aliexpress.com website and log into your AliExpress account.

  2. From your Oberlo admin, click Orders.

  3. Find the order that you want to sync.

  4. Click SYNC WITH ALIEXPRESS.

Sync multiple orders in your AliExpress account

You can sync your order information in bulk from your AliExpress account to mark multiple orders as fulfilled in Shopify.

  1. Go to the aliexpress.com website and log into your AliExpress account.

  2. Click Account > My Orders.

  3. Click SYNC WITH OBERLO, THIS PAGE, LAST 5 DAYS, LAST 10 DAYS, or LAST 30 DAYS.

Button

Description

SYNC WITH OBERLO

Syncs one order’s information.

THIS PAGE

Syncs all orders’ information from the current page.

LAST 5 DAYS

Syncs all orders’ information from the last 5 days.

LAST 10 DAYS

Syncs all orders’ information from the last 10 days.

LAST 30 DAYS

Syncs all orders’ information from the last 30 days.

If you want to sync orders that are older than 30 days, then go to the page where your older orders are located and click THIS PAGE.

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