There can be different reasons why your Shopify orders don't show up in Oberlo. If your order doesn’t show up in Oberlo, then you need to do the following actions:

  • Check if your order has Paid or Authorized payment status in your Shopify admin.

  • Add an internal note to push through an order that’s stuck.

  • Reconnect your product or remap your product variants to Oberlo.


On this page:


Order payment status

If your order has a payment status other than Paid or Authorized in Shopify, then such an order won’t show up in Oberlo. If you capture payments manually, then you need to mark your order as paid in Shopify.

Steps:

  1. From your Shopify admin, click Orders.

  2. Find the order that doesn’t show up in Oberlo.

  3. Make sure that the order’s payment status is Paid or Authorized. If your order has any other payment status, then you need to mark your order as paid in Shopify.

If you want to capture your payments automatically, then you need to configure your payment capture settings to capture payments automatically.


Application bug

Sometimes orders can get stuck between the updates from Shopify to Oberlo. To trigger the update, add a note to your order in your Shopify admin. This is an internal order note and it’s not visible to your customers.

Steps:

  1. From your Shopify admin, click Orders.

  2. Click the order that doesn’t show up in Oberlo.

  3. In the Notes section, click Edit.

  4. Enter ABC note, and click Save.


Disconnected products or unmapped product variants from Oberlo

Some product editing features in Shopify aren’t compatible with Oberlo. When you edit products and product variants in your Shopify admin you might disconnect your product or unmap variants from Oberlo. In this case, you need to reconnect your product or remap your product variants to Oberlo.

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