You can set up your suppliers settings to change what the Oberlo Chrome extension does when you place orders on the aliexpress.com website. You can set up the extension to do the following automatic actions during the checkout on AliExpress:

  • Select your preferred shipping method

  • Override customer phone number

  • Add a custom note to your order.

You can configure your suppliers settings from your Oberlo admin in Settings > Suppliers.

If you want to set up the shipping methods your customers select during checkout, you need to do so in Shopify shipping settings.


On this page:


Set a default shipping method

You can set up a default shipping method for all of your products and destination countries. Oberlo Chrome extension uses the default shipping method option when you don't set up any personalized shipping methods, or your personalized shipping method isn't available. If your default shipping option is also not available, Oberlo will automatically select the cheapest option.

Steps:

  1. From your Oberlo admin, go to Settings > Suppliers.

  2. In the Default shipping method section, select the shipping method you want to set as your default.

  3. Click SAVE SETTINGS.


Set personalized shipping methods

You can set up preferred shipping methods for specific products and destination countries. Oberlo Chrome extension automatically selects your preferred shipping method during checkout for those products and destinations. For example, you can set the extension to automatically select the AliExpress Standard shipping method for hat products being shipped to the United States.

This feature is useful when you place multiple AliExpress orders so you don't have to manually select a shipping method for each order.

Steps:

  1. From your Oberlo admin, go to Settings > Suppliers.

  2. In the Personalized Shipping Methods section, click ADD PRODUCT.

  3. Enter the name of a product to search and select the product that you want to specify a shipping method for.

  4. Select the Shipping to country and the Shipping Method for that product.

  5. Oberlo will automatically save and display the Settings line was updated successfully message.

If your supplier doesn't offer the preferred shipping method you set up, then the extension chooses your default shipping method instead. If the default shipping method isn't available either, then the extension selects the cheapest shipping option available.


Override customer phone number

You always have to add a phone number when you place orders on AliExpress. If your customer provides their number during Shopify checkout, then the extension adds this phone number to the AliExpress checkout by default.

If you don't want to give your customer's phone number to your AliExpress supplier, then you can set up Oberlo to override your customer's phone number and automatically add another phone number.

Steps:

  1. From your Oberlo admin, go to Settings > Suppliers.

  2. In the Override customer phone number section, enter the phone number you want Oberlo to add to an AliExpress order by default.

  3. Click SAVE SETTINGS.

If you don't capture customer phone numbers in your Shopify checkout, then enabling this option and adding your number to this field ensures that the shipping carrier can reach you if there are any issues.


Custom note

You can edit the custom code that the Oberlo Chrome extension automatically adds to your AliExpress orders in the Settings > Suppliers page and Custom note section. Oberlo Chrome extension has the following note by default:

I'm dropshipping. Please DO NOT put any invoices, QR codes, promotions or your brand name logo in the shipments. Please ship as soon as possible for repeat business. Thank you!

If you want to change the note for specific orders, you can change the note during your AliExpress order checkout.

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