If you’ve just received your first sale and you want to make sure that you fulfill your first order correctly, then you can use the following process.


On this page:

  1. Review your payment capture settings in Shopify

  2. Review your order processing settings in Shopify

  3. Set up shipping confirmation notifications

  4. Understand Oberlo order statuses

  5. Review requirements to place your order

  6. Place and pay for your order

  7. Sync your order information

  8. Monitor your order


1. Review your payment capture settings in Shopify

In Oberlo, you can only place orders that have Paid payment status. If you capture your payments manually in Shopify, then you need to mark your order as paid in Shopify.

You can also configure your payment capture settings to automatically capture payments in Shopify.

Steps:

  1. From your Shopify admin, click Settings > Payments.

  2. In the Payment capture section, select Automatically capture payments for orders to capture payments automatically.

  3. Click Save.


2. Review your order processing settings in Shopify

If your order processing settings in Shopify are set to fulfill your orders automatically, then Shopify fulfills all your orders automatically in Shopify including orders with Oberlo products.

However, automatic order fulfillment doesn't work with Oberlo. If you want to fulfill your orders through Oberlo, then you need to disable the automatic order fulfillment in Shopify.

Steps:

  1. From your Shopify admin, click Settings > Checkout.

  2. Go to the Order processing section.

  3. In the After an order has been paid section, select Do not automatically fulfill any of the order’s line items.

  4. Click Save.

If Shopify has automatically fulfilled your order, then you need to cancel the fulfillment request in your Oberlo admin by clicking Orders > CANCEL REQUEST in the order you want to cancel.


3. Set up shipping confirmation notifications

If you want to automatically inform your customers when their orders are shipped, then you can set up automatic shipping confirmation emails or SMS.


4. Understand Oberlo order statuses

Understanding the Oberlo order statuses helps you to better process and make changes to your orders.

Order status

Description

To order

You haven’t placed this order yet. You should place the order with an AliExpress supplier.

To pay

You have placed the order with AliExpress, but you haven’t paid for it yet.

Awaiting shipment

Your order is placed and paid for in AliExpress. Your order receives a unique AliExpress order number and your supplier is processing your order.

Shipped

An AliExpress supplier shipped your order and added a tracking number to your order if applicable.

Canceled

Your order is canceled or frozen on AliExpress. You, the supplier, or AliExpress has canceled your order on AliExpress.


5. Review requirements to place your order

Before you place your AliExpress order, make sure you meet the following requirements:

  • You're on a desktop or laptop computer. You can't place orders on mobile or tablet devices.

  • You're using the Google Chrome browser.

  • You have the Oberlo Chrome extension installed on your browser.

  • You have an AliExpress account and you’re signed into it on. Don't place orders as a guest as you won't be able to track their progress later.

  • Your AliExpress shopping cart is empty so additional items don’t get added to your customer’s order.


6. Place and pay for your order

Place and pay for your Oberlo order in AliExpress. If your order doesn't show up in Oberlo, then you need to fix your missing order.

Steps:

  1. From your Oberlo admin, click Orders.

  2. Click ORDER next to the order that you want to place. This directs you to the AliExpress checkout page. The Oberlo Chrome extension automatically adds the product to your shopping cart, fills in the customer shipping information, and selects your preferred shipping method.

  3. Select your preferred payment method, add your payment details, and then click Continue.

  4. Optional: If you ship to the United States, Canada, or United Kingdom, then you might see an option to fill in the billing address. Make sure to uncheck the Same as shipping address checkbox and then fill in your own billing address.

  5. Review your order information and then click Place Order to pay for your order.

Oberlo Chrome extension syncs your AliExpress order's ID back to Oberlo and changes your Oberlo order's status to Awaiting shipment.

If your order contains products from multiple AliExpress suppliers, then you need to repeat these steps and place separate AliExpress orders for each supplier.


7. Sync your order information

After you place your order, a supplier needs a few days to review your order and ship it out. This is known as the order processing time. After the supplier ships out your order, you receive an email and your order gets a tracking number on AliExpress. You need to sync your order information with Oberlo.

After you sync your order’s information from AliExpress to Oberlo the following changes happen:

  • Your order’s status changes to Shipped in Oberlo.

  • Your order is marked as fulfilled in Shopify.

  • The order’s tracking number is synced with Oberlo and Shopify.

  • If you have configured the automatic shipping confirmations notifications, then your customer receives an order confirmation email or SMS.

If you want to see the date and time of your last order sync, then go to Oberlo admin > Orders > click Actions next to an order. The date and time are based on the timezone you select in your Other settings.

Sync a single order in your Oberlo admin

You can sync a single order’s information within your Oberlo admin to mark your order as fulfilled in Shopify.

  1. Go to the aliexpress.com website and log into your AliExpress account.

  2. From your Oberlo admin, click Orders.

  3. Find the order that you want to sync.

  4. Click SYNC WITH ALIEXPRESS.

Sync multiple orders in your AliExpress account

You can sync your order information in bulk from your AliExpress account to mark multiple orders as fulfilled in Shopify.

  1. Go to the aliexpress.com website and log into your AliExpress account.

  2. Click Account > My Orders.

  3. Click SYNC WITH OBERLO, THIS PAGE, LAST 5 DAYS, LAST 10 DAYS, or LAST 30 DAYS.

Button

Description

SYNC WITH OBERLO

Syncs one order’s information.

THIS PAGE

Syncs all orders’ information from the current page.

LAST 5 DAYS

Syncs all orders’ information from the last 5 days.

LAST 10 DAYS

Syncs all orders’ information from the last 10 days.

LAST 30 DAYS

Syncs all orders’ information from the last 30 days.


8. Monitor your order

Knowing the progress of your orders can help you create a good experience for your customers. If the tracking information is provided by your supplier, then you can track your customers' orders yourself and make sure that they are scheduled to arrive in the timeframe you advertise.

If you realize an order won't arrive in time, then you can contact your customer to offer a discount or refund in advance to increase their trust and desire to purchase from your brand again. Learn more about tracking your orders.

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