This article provides some recommendations that will help you to ensure a higher successful delivery rate of your orders. 

Collect Customer’s Phone Number

We recommended asking customers to provide a phone number when they purchase from your Shopify store. To do so, you need to go to the Shopify admin > Checkout Settings and make the “Shipping address phone number” field required. By doing this, your customers will be required to provide a phone number when filling out their shipping information.

There are some reasons, why collecting customers phone number is important:

  • Carriers want to agree on a day and time of package delivery. Some carriers deliver shipments to the customer's door, therefore, they need to have a valid customer’s phone number beforehand, so that the customer is present when the carrier delivers the package.
  • Carriers or postal office wants to inform about the pick-up of the package. In cases the carrier fails to deliver the package due to buyer not being present, the carrier might deliver the package to the closest parcel machine or post office. The phone number will be needed to update the buyer on the change of delivery. 
  • Customs wants to inform about the package being suspended at the customs. There might be cases, when the packages are flagged in terms of taxes, therefore, customs may want to reach out to the customer about the process of clearance.  
  • Some suppliers require a valid phone number information, therefore, if it is not provided, suppliers may cancel such orders. Suppliers have such policy, because if the shipment is not picked up by the customer, it is returned back to the supplier.

If you decide not to collect customer’s phone number information, we recommend using the Oberlo phone override feature. With it, you can add your phone number in Oberlo Settings, and it will automatically be filled in AliExpress checkout when you process the order. By doing this, the carrier will be able to reach out to you regarding the order.

Inform Your Customers about the Shipped Order

We recommend sending automated emails or SMS including the tracking code to your customers once the supplier ships the order. By doing this, your customers will be able to follow the journey of the package and not miss the pick up time.

You can find a detailed guide how to set up automated notifications in this article

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