If you need to create an order manually, then you can create a draft order in your Shopify admin. For example, if your customer didn't receive your product and you want to send a replacement product, then you can create a draft order. Learn more about creating draft orders.


  1. From your Shopify admin, click Orders.

  2. Click Create order.

  3. Click Browse, select products to add to your order, and then click Add.

  4. In the Find or create a customer section, add a customer.

  5. Optional: In the Notes section, add an internal note that you're sending a replacement product.

  6. Click Mark as paid to discount your order by 100%.

  7. Click Create order.

After you create a draft order, then it shows up in Oberlo and you can place your order.

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