If you need to create an order manually, then you can create a draft order in your Shopify admin. For example, if your customer didn't receive your product and you want to send a replacement product, then you can create a draft order. Learn more about creating draft orders.

Steps:

  1. From your Shopify admin, click Orders.

  2. Click Create order.

  3. Click Browse, select products to add to your order, and then click Add.

  4. In the Find or create a customer section, add a customer.

  5. Optional: In the Notes section, add an internal note that you're sending a replacement product.

  6. Click Mark as paid to discount your order by 100%.

  7. Click Create order.

After you create a draft order, then it shows up in Oberlo and you can place your order.

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