If you need to change your order's shipping address or change products in your order, then you can edit your order's information in your Shopify admin. When you edit your order information in Shopify, then it's automatically updated in Oberlo. You can edit your order information and products only for unfulfilled Shopify orders.


On this page:


Change your order's shipping address

You can change your order's shipping address in your Shopify admin for your unfulfilled orders. If you've already placed your order with the supplier, then you need to contact the supplier and ask them to change the shipping address.

Steps:

  1. From your Shopify admin, click Orders.

  2. Click the order that you want to edit.

  3. In the SHIPPING ADDRESS section, click Edit.

  4. Update the shipping address, and then click Save.

  5. From your Oberlo admin, click Orders, and then check if your order's shipping address has been updated.


Change your order's products

You can add, remove, or adjust product quantity in your Shopify orders. You can edit only unfulfilled Shopify orders. For example, your customer places an order with your store and then asks you to add one more product to their order. Learn more about editing orders.

After you edit your order in Shopify, then it's automatically updated in Oberlo.

Steps:

  1. From your Shopify admin, click Orders.

  2. Click the order that you want to edit.

  3. Click Edit.

  4. Edit your order:

    • To adjust product quantity, click Adjust quantity.

    • To remove a product from your order, click Remove item.

    • To add a new product to your order, click Browse > select a product > click Done.

  5. Click Update order.


Change your product's supplier for your current orders only

If you want to change your product’s supplier for your current orders only, then you can replace your order item from the Orders page in Oberlo.

For example, let's say a new supplier runs a sale on a product that you usually purchase from a different supplier. You can replace your order item for your existing orders to use this new supplier and take advantage of the sale, but keep your original supplier for future orders after the sale ends.

Steps:

  1. Find a product to replace the existing order item and copy the product URL from your browser’s bar.

  2. From your Oberlo admin, click Orders.

  3. Click EDIT next to the order item that you want to replace.

  4. Click Replace order item.

  5. In the Replace order item window, paste the replacement product URL.

  6. In the Select variant field, select a product variant that you want to replace with.

  7. Choose whether you want to apply this change to a single order or all orders:

    • To replace your order item for a single order, select Selected order only.

    • To replace your order item for all orders that are in the To order status, select All XX orders in “To order” status.

  8. Click REPLACE.

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