You can set up automatic shipping confirmation notifications that are sent to your customers when you mark your order as fulfilled in Oberlo. You can set up email or SMS notifications that contain your order's tracking number.


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Set up automatic email notifications

You can set up an automatic shipping confirmation email notification that contains your order's tracking number. Your customers can click the tracking number to be directed to the parcel tracking website, such as 17track, and can track the shipment status by themselves.

Steps:

1. From your Oberlo admin, go to Settings > General.

2. In the Notify customers about shipped orders section, check Notify my customers.

3. In the Add custom shipping tracking URL field, enter the package tracking website URL:

https://www.17track.net/en/track?nums=

4. From your Shopify admin, go to Settings > Notifications > Shipping confirmation.

5. Delete the default code in the Email body (HTML) field and enter a custom code to insert the tracking number into your email:

6. Click Save.

When you mark your order as fulfilled in Oberlo and enter the tracking number, your customers receive a shipping confirmation email through Shopify. The email contains a hyperlink using the custom shipping tracking URL and the tracking number you have entered.


Set up automatic SMS notifications

You can let your customers checkout using their phone numbers or email address. If a customer enters their phone number at the checkout, then they receive an automatic SMS notification instead of an email. However, hyperlinks don't work in an SMS. This means that you can only add a plain tracking number to the SMS notification.

Steps:

  1. From your Shopify admin, go to Settings > Notifications > Shipping confirmation.

  2. Click the SMS tab.

  3. Delete the default code in the Content field and enter a custom code to insert the tracking number into your SMS:

  4. Click Save


Test notifications

If you want to make sure that your automatic shipping confirmation notifications work and look as intended, then you need to trigger them by yourself. To test an email notification you need to create a draft order. To test an SMS notification you need to send a test SMS to your store's phone number.


Resend notifications

The automatic shipping confirmation notifications are sent only for your new orders. If you have marked any orders as fulfilled prior to setting up the automatic notifications, then you can resend them manually.

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